Terms & Conditions
Legal
Website Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE OR PLACING ANY ORDER. IF YOU DO NOT AGREE TO THESE TERMS IN FULL, YOU MUST NOT USE OUR WEBSITE OR SERVICES.
THIS AGREEMENT PROVIDES FOR THE USE OF INDIVIDUAL ARBITRATION TO RESOLVE DISPUTES, RATHER THAN COURT PROCEEDINGS OR CLASS ACTIONS, AND LIMITS THE REMEDIES AVAILABLE IN THE EVENT OF A DISPUTE.
1. ABOUT US
1.1 These Terms and Conditions apply to the use of the website operated by Pinch Of Asia Ltd in the United Kingdom.
1.2 We operate the website pinchofasia.co.uk (“Website”).
1.3 These Terms and Conditions, together with any documents referenced herein and our Privacy Policy, set out the basis on which we supply products (“Products”) through our rolling subscription services (“Services”). You may pause or cancel your subscription at any time prior to the weekly order cut-off. By placing an order or subscribing to our Services, you agree to be legally bound by these Terms and Conditions.
1.4 These Terms were last updated on 22/02/2026 and apply to consumer sales.
1.5 Continued use of the Website or placing orders after changes are published constitutes acceptance of the revised Terms.
1.6 You should retain a copy of these Terms for your records.
1.7 Acceptance of these Terms is required at checkout. Orders cannot be completed without acceptance.
1.8 References to “we”, “us” or “our” refer to Pinch Of Asia Ltd.
2. SERVICE AVAILABILITY
2.1 Our Services are available only to residents of the United Kingdom, excluding Northern Ireland, and excluding certain postcodes as specified on our website. Orders from outside these areas cannot currently be accepted.
3. YOUR ELIGIBILITY
By placing an order, you confirm that:
3.1 you are legally able to enter into binding contracts
3.2 you are at least 18 years old
3.3 you reside in a serviced area
3.4 you are accessing the Website from that location
4. CONTRACT FORMATION
4.1 Submission of an order constitutes an offer to purchase Products via a subscription Service. A contract is formed only once the Products have been dispatched and a dispatch confirmation has been issued.
4.2 Subscriptions include an initial charge followed by recurring payments. You authorise us to charge recurring payments until cancellation or payment method changes are made.
4.3 Subscriptions continue indefinitely unless cancelled by you or terminated by us. You may cancel at any time before the stated deadline without penalty.
4.4 Subscription cancellation or pausing can be managed via your online account prior to the weekly cut-off time stated on the Website.
4.5 We reserve the right to decline or terminate subscriptions at our discretion, including where fraud is suspected.
5. PRODUCTS
5.1 Product images are illustrative only. Actual Products may vary in appearance, colour, size or packaging.
5.2 You are responsible for inspecting Products on delivery and for correct storage, preparation and use. We accept no liability for issues arising from improper handling.
5.3 All allergen information is provided on packaging and on the Website. Responsibility for checking allergens rests with the customer.
5.4 Products are subject to availability. Reasonable substitutions may be offered where necessary.
5.5 Pricing varies depending on subscription plan, order size and sign-up period. Current pricing and offers are displayed on the Website.
6. VOUCHERS AND GIFT CARDS
6.1 Vouchers must be activated online to begin Services. Paid gift cards are considered sold at the point of payment.
6.2 Vouchers are single-use, non-transferable and may not be copied or redistributed.
6.3 We reserve the right to cancel or withdraw vouchers at any time, except for paid gift cards.
6.4 Vouchers must be redeemed online using the provided code.
6.5 Introductory offers apply to new customers only and are limited to one per person, household or payment method.
6.6 Discounts apply to Products only and exclude delivery charges.
6.7 Certain Products may be excluded from voucher use.
6.8 Voucher use cannot be combined with account credits unless stated otherwise.
6.9 Voucher codes may be cancelled or rejected where misuse or fraud is suspected.
7. COMPETITIONS AND PROMOTIONS
7.1 Promotional activities are subject to specific terms which prevail in case of conflict.
7.2 Promotions are open to UK residents aged 18+, excluding employees and associated parties.
7.3 Winners are selected either randomly or by judging criteria as stated.
7.4 Winners will be notified within 14 days via the platform used to enter.
7.5 Decisions are final and no correspondence will be entered into.
7.6 Prizes are non-transferable and non-exchangeable.
7.7 Prizes may be substituted where necessary.
7.8 Identity verification may be required.
7.9 Winners consent to reasonable publicity use.
7.10 Third-party prize providers are responsible for fulfilment.
7.11 Promotions may be amended or withdrawn where necessary.
7.12 Personal data is processed in accordance with our Privacy Policy.
8. CONSUMER RIGHTS
8.1 Subscriptions may be cancelled at any time in accordance with our FAQs.
8.2 First orders must be cancelled before the weekly cut-off via customer support.
8.3 Due to the perishable nature of Products, statutory 14-day return rights do not apply, in accordance with UK consumer regulations.
9. DELIVERY
9.1 Delivery locations, surcharges and exclusions are listed on our website.
9.2 Delivery times are indicative and not guaranteed.
9.3 Delivery obligations are fulfilled once Products are delivered or left in a safe location.
9.4 Where delivery cannot be completed, we reserve the right not to reattempt delivery.
9.5 Own-fleet deliveries may require recipient presence and follow separate conditions.
10. RISK AND TITLE
10.1 Risk transfers upon delivery completion.
10.2 We are not responsible for losses arising after delivery.
11. PRICING AND PAYMENT
11.1 Prices are as stated at subscription creation, excluding errors.
11.2 VAT is included where applicable.
11.3 Payment is taken automatically at the order cut-off.
11.4 We accept major debit and credit cards and approved digital payment methods.
12. FAILED PAYMENTS AND DEBT RECOVERY
12.1 Outstanding balances may be recovered directly or via third parties.
12.2 Interest may be applied to overdue amounts.
12.3 Services may be suspended for unpaid balances.
13. PREMIUM ITEMS
13.1 Premium or surcharge items must be paid separately and are not covered by account credits.
14. LOYALTY PROGRAMME
14.1 Any loyalty scheme may be modified or withdrawn at our discretion.
15. REFUNDS
15.1 Refunds are offered where Products are missing, damaged or not delivered.
16. WARRANTIES
16.1 Products will meet statutory quality and description requirements upon delivery.
17. LIABILITY
17.1 Liability is limited to the purchase price except where prohibited by law.
17.2 Nothing limits liability for death, personal injury, fraud or statutory breaches.
18. ELECTRONIC COMMUNICATIONS
18.1 Communications will be conducted electronically and meet legal writing requirements.
19. NOTICES
19.1 Notices will be deemed received according to standard delivery timelines.
20. ASSIGNMENT
20.1 We may assign our rights and obligations. You may not without consent.
21. INTELLECTUAL PROPERTY
21.1 All Website content is protected by intellectual property laws.
21.2 Personal use only. Commercial use requires permission.
22. FORCE MAJEURE
22.1 We are not liable for delays or failures caused by events beyond our control.
23. WAIVER
23.1 Failure to enforce rights does not constitute a waiver.
24. SEVERABILITY
24.1 Invalid provisions do not affect the remaining Terms.
25. ENTIRE AGREEMENT
25.1 These Terms constitute the entire agreement between us.
26. VARIATION OF TERMS
26.1 Terms may be updated to reflect legal, technical or operational changes.
27. GOVERNING LAW
27.1 These Terms are governed by English law and subject to the courts of England and Wales.
28. TELEPHONE, SMS AND EMAIL COMMUNICATIONS
By registering, you consent to receiving service-related communications. Marketing messages are optional and can be opted out of at any time. Calls may be recorded for training and quality purposes.